Guidance.help

Computer, Automated Teller, and Office Machine Repairers

Under the title Computer, Automated Teller, and Office Machine Repairers, workers repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines. O*NET rates it as some preparation, which usually means a few months to a year of learning on the job. It leans on repairing, active listening, and critical thinking. The job can ask you to travel to customers' stores or offices to service machines or to provide emergency repair service. With a code of RCI, this is mostly a job for people drawn to hands-on work with tools, machines or the physical world. Conventional interests also help, rated 5.5 out of 7. People who want hands-on work with tools, machines or the physical world usually fit better here than those who need creative work with room for original expression.

What they do

Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

Main tasks

  • Travel to customers' stores or offices to service machines or to provide emergency repair service.
  • Reassemble machines after making repairs or replacing parts.
  • Advise customers concerning equipment operation, maintenance, or programming.
  • Maintain parts inventories and order any additional parts needed for repairs.
  • Converse with customers to determine details of equipment problems.
  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.

Skills

  • Repairing
  • Active Listening
  • Critical Thinking
  • Troubleshooting
  • Complex Problem Solving
  • Time Management

Who this career fits

May suit you if

  • You like ending the day with a physical result you can point to.
  • You like clear rules and getting the details right.
  • You want to start work after a short stretch of training.
  • You are comfortable relying on repairing and active listening.

May not suit you if

  • You would rather stay away from physical, hands-on tasks.
  • You need creative expression to be a big part of your day. Artistic rates 1.0 out of 7 here.
  • You want a career built on years of advanced study.

Interest profile

O*NET rates each occupation from 1 to 7 on six interest types. The code RCI takes the three highest, and Realistic comes first here.

Preparation

Some preparation. Most people start with a high school diploma, then learn from experienced coworkers over a few months to a year.

Also called

  • ATM Technician (Automated Teller Machine Technician)
  • Computer Repair Technician (Computer Repair Tech)
  • Copier Technician (Copier Tech)
  • Customer Service Engineer
  • Field Engineer

Related careers

Is this your direction?

See how your interests line up with RCI and 906 other careers.

Take the career test

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.