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First-Line Supervisors of Passenger Attendants

People classed as First-Line Supervisors of Passenger Attendants supervise and coordinate activities of passenger attendants. The skills rated most useful are speaking, service orientation, and active listening. The job can ask you to enforce safety rules and regulations. Interest ratings put Enterprising on top at 6.5 out of 7 and Conventional second, so the code is ECS and the day leans toward leading, persuading and making business decisions. Getting in usually takes one or two years of vocational training, an apprenticeship or an associate’s degree, a level O*NET calls medium preparation. One core duty is to resolve customer complaints regarding worker performance or services rendered. If you want leading, persuading and making business decisions, keep it on your list. If you need creative work with room for original expression, it may feel thin.

What they do

Supervise and coordinate activities of passenger attendants.

Main tasks

  • Enforce safety rules and regulations.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Compute or estimate cash, payroll, transportation, or personnel requirements.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

Skills

  • Speaking
  • Service Orientation
  • Active Listening
  • Reading Comprehension
  • Critical Thinking
  • Time Management

Who this career fits

May suit you if

  • You like taking the lead and making the call.
  • You like clear rules and getting the details right.
  • You are willing to put in a year or two of focused training.
  • You are comfortable relying on speaking and service orientation.

May not suit you if

  • You would rather not persuade, sell or manage other people.
  • You need creative expression to be a big part of your day. Artistic rates 1.0 out of 7 here.
  • You need to start within a few months, with no training period.

Interest profile

O*NET rates each occupation from 1 to 7 on six interest types. The code ECS takes the three highest, and Enterprising comes first here.

Preparation

Medium preparation. Expect vocational school, an apprenticeship, related experience or an associate’s degree, usually one or two years in total.

Also called

  • On Car Supervisor
  • Transit Service Supervisor
  • Transportation Supervisor

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.