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Computer Network Support Specialists

People classed as Computer Network Support Specialists analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Interest ratings put Conventional on top at 5.5 out of 7 and Investigative second, so the code is CIR and the day leans toward orderly work with data, records and clear procedures. The preparation level is considerable preparation, typically a bachelor’s degree plus a period of work experience. O*NET’s skill data points to critical thinking, active listening, and reading comprehension as the ones to build. Expect to back up network data. It tends to suit people who want orderly work with data, records and clear procedures, and it offers little for anyone seeking creative work with room for original expression.

What they do

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Main tasks

  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Document network support activities.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

Skills

  • Critical Thinking
  • Active Listening
  • Reading Comprehension
  • Judgment and Decision Making
  • Speaking
  • Monitoring

Who this career fits

May suit you if

  • You like clear rules and getting the details right.
  • You enjoy working out why something happens, not just what happened.
  • You are ready to spend around four years on a degree, then build experience.
  • You are comfortable relying on critical thinking and active listening.

May not suit you if

  • You get restless with routine, records and exact procedures.
  • You need creative expression to be a big part of your day. Artistic rates 1.0 out of 7 here.
  • You want to avoid a four-year degree or its equivalent.

Interest profile

O*NET rates each occupation from 1 to 7 on six interest types. The code CIR takes the three highest, and Conventional comes first here.

Preparation

Considerable preparation. Most jobs here ask for a bachelor’s degree, and employers usually expect a few years of related experience as well.

Most-reported requirement in the O*NET survey: Bachelor's Degree. This reflects what workers reported most often and is not a legal minimum. Licensing rules can differ by state or industry, so confirm what applies where you plan to work.

Also called

  • Computer Network Specialist
  • IT Consultant (Information Technology Consultant)
  • Network Specialist
  • Network Support Specialist
  • Network Technical Analyst

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.