Computer User Support Specialists
Under the title Computer User Support Specialists, workers provide technical assistance to computer users. You may also need to oversee the daily performance of computer systems. With a code of CRI, this is mostly a job for people drawn to orderly work with data, records and clear procedures. Realistic interests also help, rated 4.1 out of 7. Plan on one or two years of vocational training, an apprenticeship or an associate’s degree; O*NET labels this medium preparation. Strength in speaking, reading comprehension, and active listening helps most here. A regular part of the work is to set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. People who want orderly work with data, records and clear procedures usually fit better here than those who need creative work with room for original expression.
What they do
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Main tasks
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Skills
- Speaking
- Reading Comprehension
- Active Listening
- Critical Thinking
- Complex Problem Solving
- Writing
Who this career fits
May suit you if
- You like clear rules and getting the details right.
- You like ending the day with a physical result you can point to.
- You are willing to put in a year or two of focused training.
- You are comfortable relying on speaking and reading comprehension.
May not suit you if
- You get restless with routine, records and exact procedures.
- You need creative expression to be a big part of your day. Artistic rates 1.0 out of 7 here.
- You need to start within a few months, with no training period.
Interest profile
O*NET rates each occupation from 1 to 7 on six interest types. The code CRI takes the three highest, and Conventional comes first here.
Preparation
Medium preparation. Expect vocational school, an apprenticeship, related experience or an associate’s degree, usually one or two years in total.
Most-reported requirement in the O*NET survey: Associate's Degree or other 2-year degree. This reflects what workers reported most often and is not a legal minimum. Licensing rules can differ by state or industry, so confirm what applies where you plan to work.
Also called
- Computer Support Specialist
- Computer Tech (Computer Technician)
- Desktop Support Technician (Desktop Support Tech)
- Help Desk Analyst
- Help Desk Tech (Help Desk Technician)
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.