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First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Under the title First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services, workers directly supervise and coordinate activities of entertainment and recreation related workers. O*NET rates it as some preparation, which usually means a few months to a year of learning on the job. It leans on time management, speaking, and social perceptiveness. One core duty is to assign work schedules, following work requirements, to ensure quality and timely delivery of service. With a code of ECS, this is mostly a job for people drawn to leading, persuading and making business decisions. Conventional interests also help, rated 4.7 out of 7. It tends to suit people who want leading, persuading and making business decisions, and it offers little for anyone seeking research, analysis and working through hard problems.

What they do

Directly supervise and coordinate activities of entertainment and recreation related workers.

Main tasks

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Furnish customers with information on events or activities.
  • Collaborate with staff members to plan or develop programs of events or schedules of activities.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.

Skills

  • Time Management
  • Speaking
  • Social Perceptiveness
  • Management of Personnel Resources
  • Instructing
  • Service Orientation

Who this career fits

May suit you if

  • You like taking the lead and making the call.
  • You like clear rules and getting the details right.
  • You want to start work after a short stretch of training.
  • You are comfortable relying on time management and speaking.

May not suit you if

  • You would rather not persuade, sell or manage other people.
  • You want to spend most of your time analyzing and researching. Investigative rates 1.0 out of 7 here.
  • You want a career built on years of advanced study.

Interest profile

O*NET rates each occupation from 1 to 7 on six interest types. The code ECS takes the three highest, and Enterprising comes first here.

Preparation

Some preparation. Most people start with a high school diploma, then learn from experienced coworkers over a few months to a year.

Also called

  • Caddymaster
  • Community Life Director
  • Guest Services Manager
  • Guest Services Supervisor
  • Hair Salon Manager

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.