First-Line Supervisors of Gambling Services Workers
Under the title First-Line Supervisors of Gambling Services Workers, workers directly supervise and coordinate activities of workers in assigned gambling areas. O*NET rates it as some preparation, which usually means a few months to a year of learning on the job. It leans on service orientation, monitoring, and speaking. The job can ask you to monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. On the six-type interest model it reads ECR, meaning leading, persuading and making business decisions comes first, followed by orderly work with data, records and clear procedures. If you want leading, persuading and making business decisions, keep it on your list. If you need research, analysis and working through hard problems, it may feel thin.
What they do
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Main tasks
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Skills
- Service Orientation
- Monitoring
- Speaking
- Active Listening
- Reading Comprehension
- Critical Thinking
Who this career fits
May suit you if
- You like taking the lead and making the call.
- You like clear rules and getting the details right.
- You want to start work after a short stretch of training.
- You are comfortable relying on service orientation and monitoring.
May not suit you if
- You would rather not persuade, sell or manage other people.
- You want to spend most of your time analyzing and researching. Investigative rates 1.0 out of 7 here.
- You want a career built on years of advanced study.
Interest profile
O*NET rates each occupation from 1 to 7 on six interest types. The code ECR takes the three highest, and Enterprising comes first here.
Preparation
Some preparation. Most people start with a high school diploma, then learn from experienced coworkers over a few months to a year.
Most-reported requirement in the O*NET survey: High School Diploma or the equivalent (such as a GED). This reflects what workers reported most often and is not a legal minimum. Licensing rules can differ by state or industry, so confirm what applies where you plan to work.
Also called
- Casino Manager
- Casino Shift Manager (CSM)
- Floor Supervisor
- Pit Boss
- Pit Supervisor
Related careers
Is this your direction?
See how your interests line up with ECR and 906 other careers.
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.