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Gambling Managers

The occupation Gambling Managers covers people who plan, direct, or coordinate gambling operations in a casino. One core duty is to resolve customer complaints regarding problems, such as payout errors. Its interest code is ECS. Enterprising leads at 6.7 out of 7, so expect leading, persuading and making business decisions, with Conventional next at 5.5. Plan on a few months to a year of learning on the job; O*NET labels this some preparation. Strength in management of personnel resources, critical thinking, and speaking helps most here. The job can ask you to remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor. If you want leading, persuading and making business decisions, keep it on your list. If you need creative work with room for original expression, it may feel thin.

What they do

Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.

Main tasks

  • Resolve customer complaints regarding problems, such as payout errors.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Track supplies of money to tables and perform any required paperwork.
  • Explain and interpret house rules, such as game rules or betting limits.
  • Prepare work schedules and station arrangements and keep attendance records.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.

Skills

  • Management of Personnel Resources
  • Critical Thinking
  • Speaking
  • Monitoring
  • Time Management
  • Social Perceptiveness

Who this career fits

May suit you if

  • You like taking the lead and making the call.
  • You like clear rules and getting the details right.
  • You want to start work after a short stretch of training.
  • You are comfortable relying on management of personnel resources and critical thinking.

May not suit you if

  • You would rather not persuade, sell or manage other people.
  • You need creative expression to be a big part of your day. Artistic rates 1.1 out of 7 here.
  • You want a career built on years of advanced study.

Interest profile

O*NET rates each occupation from 1 to 7 on six interest types. The code ECS takes the three highest, and Enterprising comes first here.

Preparation

Some preparation. Most people start with a high school diploma, then learn from experienced coworkers over a few months to a year.

Most-reported requirement in the O*NET survey: High School Diploma or the equivalent (such as a GED). This reflects what workers reported most often and is not a legal minimum. Licensing rules can differ by state or industry, so confirm what applies where you plan to work.

Also called

  • Casino Manager
  • Casino Operations Manager
  • Casino Shift Manager
  • Gaming Manager
  • Pit Manager

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.