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Lodging Managers

O*NET files this work under Lodging Managers: people who plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations. Interest ratings put Enterprising on top at 6.2 out of 7 and Conventional second, so the code is ECS and the day leans toward leading, persuading and making business decisions. The preparation level is considerable preparation, typically a bachelor’s degree plus a period of work experience. O*NET’s skill data points to service orientation, active listening, and speaking as the ones to build. Expect to answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. People who want leading, persuading and making business decisions usually fit better here than those who need research, analysis and working through hard problems.

What they do

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Main tasks

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Greet and register guests.
  • Monitor the revenue activity of the hotel or facility.
  • Manage and maintain temporary or permanent lodging facilities.

Skills

  • Service Orientation
  • Active Listening
  • Speaking
  • Social Perceptiveness
  • Management of Personnel Resources
  • Writing

Who this career fits

May suit you if

  • You like taking the lead and making the call.
  • You like clear rules and getting the details right.
  • You are ready to spend around four years on a degree, then build experience.
  • You are comfortable relying on service orientation and active listening.

May not suit you if

  • You would rather not persuade, sell or manage other people.
  • You want to spend most of your time analyzing and researching. Investigative rates 1.1 out of 7 here.
  • You want to avoid a four-year degree or its equivalent.

Interest profile

O*NET rates each occupation from 1 to 7 on six interest types. The code ECS takes the three highest, and Enterprising comes first here.

Preparation

Considerable preparation. Most jobs here ask for a bachelor’s degree, and employers usually expect a few years of related experience as well.

Most-reported requirement in the O*NET survey: Bachelor's Degree. This reflects what workers reported most often and is not a legal minimum. Licensing rules can differ by state or industry, so confirm what applies where you plan to work.

Also called

  • Bed and Breakfast Innkeeper
  • Front Desk Manager
  • Front Office Director
  • Front Office Manager
  • Guest Relations Manager

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.