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Concierges

In the Concierges occupation, workers assist patrons at hotel, apartment, or office building with personal services. A regular part of the work is to provide information about local features, such as shopping, dining, nightlife, or recreational destinations. Its interest code is SEC. Social leads at 5.3 out of 7, so expect helping, teaching or caring for people, with Enterprising next at 4.7. Plan on a few months to a year of learning on the job; O*NET labels this some preparation. Strength in speaking, social perceptiveness, and service orientation helps most here. One core duty is to make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. If you want helping, teaching or caring for people, keep it on your list. If you need research, analysis and working through hard problems, it may feel thin.

What they do

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Main tasks

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide directions to guests.
  • Order flowers for guests.
  • Make travel arrangements for sightseeing or other tours.
  • Pick up and deliver items or run errands for guests.

Skills

  • Speaking
  • Social Perceptiveness
  • Service Orientation
  • Active Listening
  • Coordination
  • Time Management

Who this career fits

May suit you if

  • You get energy from helping other people move forward.
  • You like taking the lead and making the call.
  • You want to start work after a short stretch of training.
  • You are comfortable relying on speaking and social perceptiveness.

May not suit you if

  • You find a full day of dealing with people draining.
  • You want to spend most of your time analyzing and researching. Investigative rates 1.0 out of 7 here.
  • You want a career built on years of advanced study.

Interest profile

O*NET rates each occupation from 1 to 7 on six interest types. The code SEC takes the three highest, and Social comes first here.

Preparation

Some preparation. Most people start with a high school diploma, then learn from experienced coworkers over a few months to a year.

Most-reported requirement in the O*NET survey: High School Diploma or the equivalent (such as a GED). This reflects what workers reported most often and is not a legal minimum. Licensing rules can differ by state or industry, so confirm what applies where you plan to work.

Also called

  • Activities Concierge
  • Chef Concierge
  • Club Concierge
  • Concierge
  • Conference Concierge

Related careers

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.