Reservation and Transportation Ticket Agents and Travel Clerks
Reservation and Transportation Ticket Agents and Travel Clerks is the O*NET name for people who make and confirm reservations for transportation or lodging, or sell transportation tickets. Interest ratings put Conventional on top at 5.5 out of 7 and Social second, so the code is CSE and the day leans toward orderly work with data, records and clear procedures. The preparation level is some preparation, typically a few months to a year of learning on the job. O*NET’s skill data points to speaking, service orientation, and active listening as the ones to build. The job can ask you to make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. If you want orderly work with data, records and clear procedures, keep it on your list. If you need research, analysis and working through hard problems, it may feel thin.
What they do
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Main tasks
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Confer with customers to determine their service requirements and travel preferences.
- Prepare customer invoices and accept payment.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Skills
- Speaking
- Service Orientation
- Active Listening
- Social Perceptiveness
- Reading Comprehension
- Critical Thinking
Who this career fits
May suit you if
- You like clear rules and getting the details right.
- You get energy from helping other people move forward.
- You want to start work after a short stretch of training.
- You are comfortable relying on speaking and service orientation.
May not suit you if
- You get restless with routine, records and exact procedures.
- You want to spend most of your time analyzing and researching. Investigative rates 1.0 out of 7 here.
- You want a career built on years of advanced study.
Interest profile
O*NET rates each occupation from 1 to 7 on six interest types. The code CSE takes the three highest, and Conventional comes first here.
Preparation
Some preparation. Most people start with a high school diploma, then learn from experienced coworkers over a few months to a year.
Most-reported requirement in the O*NET survey: Less than a High School Diploma. This reflects what workers reported most often and is not a legal minimum. Licensing rules can differ by state or industry, so confirm what applies where you plan to work.
Also called
- Airline Ticket Agent
- Airport Sales Agent
- Baggage Service Agent
- Corporate Travel Agent
- Reservation Agent
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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.