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Passenger Attendants

O*NET files this work under Passenger Attendants: people who provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. The skills rated most useful are speaking, active listening, and social perceptiveness. You may also need to perform equipment safety checks prior to departure. Interest ratings put Conventional on top at 4.5 out of 7 and Social second, so the code is CSR and the day leans toward orderly work with data, records and clear procedures. Getting in usually takes a few months to a year of learning on the job, a level O*NET calls some preparation. People who want orderly work with data, records and clear procedures usually fit better here than those who need creative work with room for original expression.

What they do

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Main tasks

  • Perform equipment safety checks prior to departure.
  • Explain and demonstrate safety procedures and safety equipment use.
  • Signal transportation operators to stop or to proceed.
  • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Respond to passengers' questions, requests, or complaints.
  • Determine or facilitate seating arrangements.

Skills

  • Speaking
  • Active Listening
  • Social Perceptiveness
  • Service Orientation
  • Monitoring
  • Persuasion

Who this career fits

May suit you if

  • You like clear rules and getting the details right.
  • You get energy from helping other people move forward.
  • You want to start work after a short stretch of training.
  • You are comfortable relying on speaking and active listening.

May not suit you if

  • You get restless with routine, records and exact procedures.
  • You need creative expression to be a big part of your day. Artistic rates 1.0 out of 7 here.
  • You want a career built on years of advanced study.

Interest profile

O*NET rates each occupation from 1 to 7 on six interest types. The code CSR takes the three highest, and Conventional comes first here.

Preparation

Some preparation. Most people start with a high school diploma, then learn from experienced coworkers over a few months to a year.

Also called

  • Attendant
  • Bus Aide
  • Bus Assistant
  • Bus Attendant
  • Bus Monitor

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.