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Gambling Surveillance Officers and Gambling Investigators

Under the title Gambling Surveillance Officers and Gambling Investigators, workers observe gambling operation for irregular activities such as cheating or theft by either employees or patrons. O*NET rates it as some preparation, which usually means a few months to a year of learning on the job. It leans on monitoring, critical thinking, and speaking. The job can ask you to monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures. Interest ratings put Conventional on top at 5.6 out of 7 and Enterprising second, so the code is CER and the day leans toward orderly work with data, records and clear procedures. It tends to suit people who want orderly work with data, records and clear procedures, and it offers little for anyone seeking creative work with room for original expression.

What they do

Observe gambling operation for irregular activities such as cheating or theft by either employees or patrons. Investigate potential threats to gambling assets such as money, chips, and gambling equipment. Act as oversight and security agent for management and customers.

Main tasks

  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
  • Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.
  • Develop and maintain log of surveillance observations.
  • Inspect and monitor audio or video surveillance equipment to ensure it is working appropriately.
  • Review video surveillance footage.

Skills

  • Monitoring
  • Critical Thinking
  • Speaking
  • Judgment and Decision Making
  • Reading Comprehension
  • Active Listening

Who this career fits

May suit you if

  • You like clear rules and getting the details right.
  • You like taking the lead and making the call.
  • You want to start work after a short stretch of training.
  • You are comfortable relying on monitoring and critical thinking.

May not suit you if

  • You get restless with routine, records and exact procedures.
  • You need creative expression to be a big part of your day. Artistic rates 1.0 out of 7 here.
  • You want a career built on years of advanced study.

Interest profile

O*NET rates each occupation from 1 to 7 on six interest types. The code CER takes the three highest, and Conventional comes first here.

Preparation

Some preparation. Most people start with a high school diploma, then learn from experienced coworkers over a few months to a year.

Most-reported requirement in the O*NET survey: High School Diploma or the equivalent (such as a GED). This reflects what workers reported most often and is not a legal minimum. Licensing rules can differ by state or industry, so confirm what applies where you plan to work.

Also called

  • Casino Enforcement Agent
  • Gaming Investigator
  • Security Officer
  • Surveillance Agent
  • Surveillance Investigator

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This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.